Our Four Imperatives
Operational Excellence
Our operational excellence across all processes helps ensure our customers’ success and strengthens our leading position on the market.
KPIs
5.5 mill.Deliveries to End Customers
Shipments to end customers in 2021 excluding spare parts and repair
2,000Product Supply Partners
Our global product supply partner network in 2021 excluding indirect procurement suppliers
100%Green Electricity for Our Operations
Green elecricity either through purchase or our own photovoltaic systems
54%Circularity Score for Hilti Tools
Holistic, end-to-end measure of Hilti's circularity score with CIRCelligence methodology, up 2%pts from 2020
Operational excellence is paramount to our ability to provide a superior customer experience. It is equally important for leveraging internal efficiencies and a prerequisite for ensuring and delivering the excellent quality of our products, services and software. However, it does not end there. Operational excellence is also our guiding principle when exploring how we can optimize our ecological footprint – including energy, water consumption and our CO2 emissions. We foster a culture of continuous improvement and diligently apply best-practice tools such as Lean, Agile and Scrum. We are tireless in our efforts.
